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Frequently Asked Questions

Please read our FAQ before sending us a message.

Return & Refund Policy

Your satisfaction is our priority!

If you are unsatisfied with your product, please contact us and we will work with you to ensure your customer satisfaction.

Returns refunds are accepted within 10 days of purchase, for any unopened products.

We cannot accept returns or refunds for any opened and/or used products.

How Do I Pay?

Nexus Botanicals is proud to be one of the few places to buy CBD online that can accept all major credit and debit cards!

How Long Will Delivery Take?

Free Shipping – 3-5 business days.

Priority Shipping – 2-3 business days.

All orders are shipped within 1-2 business days of purchase, unless otherwise specified via a store notice or newsletter e-mail.

Causes for shipment delays can vary, but typically include holidays and back-orders for example.

Are Your Products Third Party Tested?

Yes. You can view our third party lab reports here.

Will CBD Get Me High?

No. Cannabidiol (CBD) derived from hemp, containing less than the legal limit of 0.3% THC is not considered psychoactive in the way that THC is.

How Do I Use Your Products?

Individual results vary, however each of our unique and premium quality products contains a suggested use notice on the packaging.

How Do I Store Your Products?

Optimal shelf life is preserved by storing products in a cool and dark place. Refrigeration is not recommended or required.

What is CBD?

Cannabidiol (CBD) is a non-psychoactive cannabinoid that has been reported to have many beneficial attributes.

According to the US FDA, Nexus Botanicals is not able to make health claims.

Is CBD Legal?

Yes! Cannabidiol (CBD) derived from Hemp is not a controlled substance, and is legal to possess in the USA.

For international customers, please know the laws and restrictions in your country.

How are Your Products Made?

Nexus Botanicals takes great pride in our manufacturing practices.

We adhere to the strictest manufacturing and packaging protocols set forth by US GMP (Good Manufacturing Practices).

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